随着ACCA2010年12月份考试的结束，考生正式进入ACCA2011年6月份的考试备考当中，为帮助广大考生迅速掌握考试要点，定位好备考重点，正保会计网校本着服务广大考生、努力让广大考生的复习、备考事半功倍的宗旨，将陆续公布2011年6月份ACCA考试大纲和学习指南，以飨考生！该大纲和学习指南旨在帮助考生规划学习，并为每一部分的考点提供详细的信息。
F.RECRUITING AND DEVELOPING EFFECTIVE EMPLOYEES
1.Recruitment and selection,managing diversity and equal opportunity
a)Explain the importance of effective recruitment and selection to the organisation.[1]
b)Describe the recruitment and selection processes and explain the stages in these processes.[1]
c)Describe the roles of those involved in the recruitment and selection processes.[1]
d)Describe the methods through which organisations seek to meet their recruitment needs.[1]
e)Explain the advantages and disadvantages of different recruitment and selection methods.[1]
f)Explain the purposes of a diversity policy within the human resources plan.[2]
g)Explain the purpose and benefits of an equal opportunities policy within human resource planning.[2]
h)Explain the practical steps that an organisation may take to ensure the effectiveness of its diversity and equal opportunities policy.[1]
2.Techniques for improving personal effectiveness at work and their benefits
a)Explain the purposes of personal development plans.[1]
b)Describe how a personal development plan should be formulated,implemented,monitored and reviewed by the individual.[1]
c)Explain the importance of effective time management.[1]
d)Describe the barriers to effective time management and how they may be overcome.[1]
e)Describe the role of information technology in improving personal effectiveness.[1]
f)Explain the purposes and processes of coaching,mentoring and counselling and their benefits.[1]
3.Features of effective communication
a)Define communications.[1]
b)Explain a simple communication model:sender,message,receiver,feedback,noise.[1]
c)Explain formal and informal communication and their importance in the workplace.[1]
d)Identify the consequences of ineffective communication.[1]
e)Describe the attributes of effective communication.[1]
f)Describe the barriers to effective communication and identify practical steps that may be taken to overcome them.[1]
g)Describe the main methods and patterns of communication.[1]
4.Training,development and learning in the maintenance and improvement of business performance
a)Explain the importance of learning in the workplace.[2]
b)Describe the learning process:Honey and Mumford,Kolb.[1]
c)Describe the role of the human resources department and individual managers in the learning process.[1]
d)Describe the training and development process:identifying needs,setting objectives,programme design,delivery and validation.[1]
e)Explain the terms'training','development'and'education'and the characteristics of each.[1]
f)List the benefits of effective training and development in the workplace.[1]
5.Review and appraisal of individual performance
a)Explain the importance of performance assessment.[1]
b)Explain how organisations assess the performance of human resources.[1]
c)Define performance appraisal and describe its purposes.[1]
d)Describe the performance appraisal process.[1]
e)Explain the benefits of effective appraisal.[2]
f)Identify the barriers to effective appraisal and how these may be overcome.[1]
g)Explain how the effectiveness of performance appraisal may be evaluated.[2]
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